Resident Power Natural Gas & Electric?Solutions, LLC??– Privacy Statement

Note: ?Following references to Resident Power, includes all affiliated names and Websites, including but not limited to, and


Resident Power is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Resident Power Website and governs data collection and usage. By using the Resident Power Website, you consent to the data practices described in this statement.

Collection of your Personal Information

Resident Power collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Resident Power also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Resident Power. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Resident Power for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Resident Power Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Resident Power public message boards, this information may be collected and used by others. Note: Resident Power does not read any of your private online communications.

Resident Power encourages you to review the privacy statements of Websites you choose to link to from Resident Power so that you can understand how those Websites collect, use and share your information. Resident Power is not responsible for the privacy statements or other content on Websites outside of the Resident Power and Resident Power family of Websites.

Use of your Personal Information

Resident Power collects and uses your personal information to operate the Resident Power Website and deliver the services you have requested. Resident Power also uses your personally identifiable information to inform you of other products or services available from Resident Power and its affiliates. Resident Power may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Resident Power does not sell, rent or lease its customer lists to third parties. Resident Power may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Resident Power may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Resident Power, and they are required to maintain the confidentiality of your information.

Resident Power does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Resident Power keeps track of the Web sites and pages our customers visit within Resident Power, in order to determine what Resident Power services are the most popular. This data is used to deliver customized content and advertising within Resident Power to customers whose behavior indicates that they are interested in a particular subject area.

Resident Power Websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Resident Power or the site; (b) protect and defend the rights or property of Resident Power; and, (c) act under exigent circumstances to protect the personal safety of users of Resident Power, or the public.

Use of Cookies

The Resident Power Website DOES NOT use “cookies”. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Security of your Personal Information

Resident Power secures your personal information from unauthorized access, use or disclosure. Resident Power secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Resident Power will occasionally update this Statement of Privacy to reflect company and customer feedback. Resident Power encourages you to periodically review this Statement to be informed of how Resident Power is protecting your information.

Contact Information

Resident Power welcomes your comments regarding this Statement of Privacy. If you believe that Resident Power has not adhered to this Statement, please contact Resident Power at? We will use commercially reasonable efforts to promptly determine and remedy the problem.